Privacy Policy

Last Updated: September 28, 2026

Membership.Coach respects your privacy.

This Privacy Policy explains how Castle Mountain Limited, a Delaware Limited Partnership, which operates Membership.Coach (“Membership.Coach,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit Membership.Coach, create an account, purchase a product, participate in our courses or programs, communicate with us, or otherwise use our services.

1. Information We Collect

The information we collect depends on how you interact with Membership.Coach.

Information You Provide to Us

We may collect information such as:

• Name
• Email address
• Telephone number
• Billing address
• Company or business name
• Account login information
• Products, courses, or memberships purchased
• Marketing preferences
• Customer support communications
• Survey and form responses
• Applications for programs or memberships
• Comments, questions, messages, or other content you submit
• Information you voluntarily provide during live calls, communities, Mastermind sessions, or other programs

Payment Information

Payments are generally processed by third-party payment processors.

Your payment provider may collect payment card information, bank information, billing information, and other information necessary to process a transaction.

Membership.Coach does not generally store complete credit or debit card numbers.

We may receive information relating to transactions, including:

• Payment status
• Amount paid
• Subscription status
• Renewal date
• Transaction identifiers
• Payment method type
• Partial payment method information, such as the last four digits
• Failed-payment information

Course and Account Activity

When you use Membership.Coach, we may collect information relating to your activity, including:

• Courses and lessons you access
• Course progress
• Login activity
• Membership level
• Account status
• Purchases and subscriptions
• Access permissions
• Live-program enrollment
• Interactions with account communications

Technical and Usage Information

When you visit our website or use our Services, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website or source
• Pages viewed
• Links clicked
• Approximate geographic location derived from your IP address
• Dates and times of visits
• Cookie and similar technology identifiers
• Website and feature interactions
• Session and diagnostic information

2. How We Use Personal Information

We may use personal information to:

• Create and maintain your account
• Authenticate users
• Provide access to courses and memberships
• Process purchases and subscriptions
• Process subscription renewals
• Administer free and paid membership levels
• Provide Mastermind or live-call access
• Send event and call reminders
• Track course progress
• Provide customer support
• Respond to questions and requests
• Send transactional communications
• Notify you about billing or failed payments
• Send marketing communications where permitted
• Personalize your experience
• Improve our courses, website, and Services
• Understand how our Services are used
• Measure the effectiveness of marketing campaigns
• Detect fraud, abuse, and security issues
• Enforce our Terms of Service
• Maintain business, accounting, and tax records
• Comply with legal obligations
• Protect Membership.Coach, our users, and others

3. Legal Bases for Processing

Where applicable data-protection law requires us to identify a legal basis for processing personal information, we may rely on one or more of the following.

Performance of a Contract

We process information when necessary to provide a product, membership, course, subscription, or other Service you requested.

For example, we need account and purchase information to provide access to paid courses.

Legitimate Interests

We may process information where reasonably necessary for legitimate business interests such as:

• Operating and improving Membership.Coach
• Providing customer support
• Maintaining security
• Preventing fraud
• Understanding how our Services are used
• Measuring business performance
• Communicating with existing customers about relevant Services

Where required, we consider the impact on your privacy when relying on legitimate interests.

Consent

Where required, we may rely on consent for activities such as:

• Certain marketing communications
• Marketing SMS messages
• Certain cookies
• Advertising technologies
• Other optional processing activities

Where processing is based on consent, you may withdraw your consent.

Legal Obligations

We may process information where necessary to comply with tax, accounting, regulatory, legal, or other obligations.

4. Email Communications

We may send transactional or relationship emails regarding:

• Your account
• Purchases
• Subscription status
• Course access
• Payment problems
• Security issues
• Mastermind or event information
• Changes to Services you use
• Other matters relating to an existing transaction or relationship with Membership.Coach

We may also send marketing emails about Membership.Coach courses, products, training, events, programs, or offers.

Marketing emails will contain an unsubscribe mechanism where required.

Unsubscribing from marketing emails does not prevent us from sending necessary transactional or account-related messages.

5. SMS and Text Messages

If you provide your telephone number and consent to receive text messages, Membership.Coach may send SMS or other text communications relating to your account, membership, events, calls, purchases, or promotional offers, depending on the consent you provided.

Message frequency may vary. Message and data rates may apply.

You may opt out of applicable marketing text messages at any time by replying STOP where supported or by contacting us.

You may request assistance by replying HELP where supported.

Consent to receive marketing text messages is not a condition of purchasing Membership.Coach products or Services.

Opting out of marketing text messages does not necessarily prevent us from sending communications that are otherwise legally permitted or necessary to provide a Service you requested.

6. Cookies and Similar Technologies

Membership.Coach and our service providers may use cookies, pixels, local storage, tags, scripts, and similar technologies.

These technologies may be used to:

• Keep you logged in
• Remember preferences
• Maintain website functionality
• Protect accounts
• Prevent fraud
• Measure website traffic
• Understand how visitors use Membership.Coach
• Measure advertising or marketing effectiveness
• Understand how users arrived at our website
• Personalize content
• Support advertising where applicable

Some technologies may be necessary for the operation of the website. Others may be optional.

Where required by applicable law, we will provide appropriate cookie notices and choices.

You may also be able to control cookies through your browser or device settings.

7. Analytics and Advertising Technologies

Membership.Coach may use analytics, advertising, and conversion-measurement services now or in the future.

These services may include technologies provided by companies such as:

• Google Analytics
• Google Ads
• Meta Pixel and Meta advertising services
• Other analytics or advertising platforms

When enabled, these services may collect or receive information such as:

• IP address
• Device and browser information
• Pages visited
• Links clicked
• Referral source
• Advertising identifiers
• Cookie identifiers
• Interactions with advertisements
• Purchase or conversion events

This information may be used to understand website usage, measure marketing performance, improve our Services, build audiences, or provide more relevant advertising.

Not every technology described in this section is necessarily active at all times.

If we implement technologies that require consent or opt-out mechanisms under applicable law, we will provide those controls as required.

Some privacy laws may characterize certain disclosures to advertising providers as “sharing,” “targeted advertising,” or similar activities even where no money is exchanged.

Membership.Coach does not sell personal information in exchange for money.

Where required by law, we will provide the ability to opt out of applicable sale, sharing, or targeted-advertising activities.

8. Service Providers

We use third-party companies to help operate Membership.Coach.

These providers may assist with:

• Website hosting
• Course and membership hosting
• Customer relationship management
• Marketing automation
• Email delivery
• SMS delivery
• Payment processing
• Video hosting
• Video conferencing
• Analytics
• Advertising
• Website security
• Customer support
• Accounting
• Professional services

Membership.Coach currently uses or may use platforms such as HighLevel for course, membership, CRM, communication, or automation functionality; Zoom for live calls; and Vimeo or similar services for video hosting and delivery.

Payments are handled by third-party payment processors.

Service providers may process personal information on our behalf or, in some circumstances, for their own purposes under their respective privacy policies.

9. How We Disclose Information

Service Providers

We may provide information to companies that perform services on our behalf where reasonably necessary to provide those services.

Business and Professional Advisors

Information may be disclosed to accountants, attorneys, consultants, contractors, insurers, or other professional advisors where reasonably necessary for legitimate business purposes.

Legal and Safety Reasons

We may disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to lawful government requests or legal process
• Protect our legal rights
• Investigate fraud or abuse
• Enforce agreements
• Protect the safety or security of Membership.Coach, our users, or others

Business Transfers

If Castle Mountain Limited or Membership.Coach is involved in a merger, acquisition, financing, restructuring, sale of assets, transfer of operations, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

10. Live Calls and Recordings

Membership.Coach programs may include live group calls, Mastermind sessions, webinars, coaching sessions, or other interactive events.

Some sessions may be recorded.

Where a session is recorded, participants will be provided appropriate notice.

Recordings may include a participant's:

• Name
• Voice
• Video
• Chat messages
• Questions
• Comments
• Other contributions

Recordings may be made available to authorized members of the applicable Membership.Coach program.

We will not intentionally use your appearance, statement, or contribution as a public testimonial or advertisement without appropriate permission.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• How long you maintain an account
• Whether you have an active subscription
• The nature of the information
• The nature of our relationship with you
• Customer support requirements
• Accounting and tax requirements
• Fraud-prevention and security needs
• Legal obligations
• Potential disputes or legal claims

When information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it.

Certain information may remain in backups for a limited period until those backups are overwritten or deleted through normal retention processes.

12. International Data Transfers

Membership.Coach and our service providers may process personal information in countries other than the country where you live, including the United States.

Those countries may have privacy and data-protection laws that differ from those in your jurisdiction.

Where applicable law requires safeguards for international transfers of personal information, we or our service providers will use appropriate legal mechanisms.

13. Information Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, disclosure, alteration, destruction, loss, or misuse.

However, no website, online service, transmission method, or storage system can be guaranteed to be completely secure.

You are responsible for keeping your Membership.Coach account credentials secure.

If you believe your account has been compromised, contact us promptly at support@membership.coach.

14. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have rights concerning your personal information.

These may include the right to:

• Confirm whether we process your information
• Request access to your information
• Request correction of inaccurate information
• Request deletion of information
• Restrict certain processing
• Object to certain processing
• Receive certain information in a portable format
• Withdraw consent where processing is based on consent
• Opt out of certain advertising or data-sharing practices
• Opt out of marketing communications
• Lodge a complaint with an applicable data-protection authority

These rights are not absolute, and exceptions may apply.

To exercise an applicable privacy right, contact support@membership.coach.

We may need to verify your identity before completing certain requests.

15. European Economic Area, United Kingdom, and Similar Jurisdictions

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with similar data-protection rights, applicable law may provide rights including:

• Access
• Correction
• Deletion
• Restriction
• Portability
• Objection
• Withdrawal of consent

Where we process personal information based on consent, withdrawing consent does not affect processing that lawfully occurred before consent was withdrawn.

You may also have the right to lodge a complaint with the data-protection authority responsible for your jurisdiction.

16. California Residents

If California privacy law applies to Membership.Coach and your personal information, California residents may have certain rights concerning their personal information.

Depending on the circumstances, these rights may include the right to:

• Know what categories of personal information we collect
• Request access to specific personal information
• Know the sources from which information was collected
• Know the purposes for which information is collected or used
• Know categories of third parties to whom information is disclosed
• Request correction
• Request deletion
• Opt out of the sale or sharing of personal information
• Opt out of certain targeted or cross-context behavioral advertising activities
• Limit certain uses or disclosures of sensitive personal information where applicable
• Exercise privacy rights without unlawful discrimination

Membership.Coach does not sell personal information in exchange for money.

If our future use of advertising or analytics technologies constitutes “sharing” or another regulated activity under applicable California law, we will provide legally required privacy choices.

17. Global Privacy Control and Other Preference Signals

Certain browsers and browser extensions allow users to send privacy preference signals, such as the Global Privacy Control (GPC).

Where applicable law requires Membership.Coach to recognize a qualifying opt-out preference signal, we will process that signal as required.

Privacy-control technology and legal requirements may change over time, and we may update our practices accordingly.

18. Marketing Choices

You can unsubscribe from marketing emails using the unsubscribe link included in those messages.

You can opt out of applicable SMS marketing by following the instructions included with the message, including replying STOP where supported.

Changing your marketing preferences will not prevent us from sending necessary transactional communications relating to purchases, billing, account access, security, subscriptions, or other Services you requested.

19. Children's Privacy

Membership.Coach is intended for adults and is not directed to children under 18.

We do not knowingly collect personal information from children in circumstances where parental consent would be legally required.

If you believe a child has improperly provided personal information to Membership.Coach, contact us at support@membership.coach.

20. Third-Party Websites and Services

Membership.Coach may contain links to websites or services operated by third parties.

Those third parties maintain their own terms, privacy policies, and data practices.

Membership.Coach is not responsible for the privacy practices of third-party websites or services.

We encourage you to review the applicable privacy policies before providing personal information to a third party.

21. Changes to This Privacy Policy

We may update this Privacy Policy as our Services, technology, business practices, or legal obligations change.

When changes are made, we will update the “Last Updated” date at the top of this Policy.

Where required by applicable law, we may provide additional notice of material changes.

22. Contact Us

Membership.Coach
Operated by Castle Mountain Limited
a Delaware Limited Partnership
1459 S 2050 E
Spanish Fork, UT 84660
United States

Email: support@membership.coach